Returns & Exchanges
At JOOLA, we stand behind the quality of our equipment and offer a 30-day return window for unused products in their original packaging. We want to ensure every player finds the perfect gear for their game with complete peace of mind.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Shipping Label
Once approved, download and print the prepaid shipping label provided via email and securely package your JOOLA gear.
Ship the Items
Drop off your package at any authorized carrier location, ensuring all original tags and protective coverings are intact.
Receive Refund or Exchange
Our team will inspect the equipment within 5-7 business days of receipt and issue a refund to your original payment method or ship your new gear.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing