Frequently Asked Questions
Everything you need to know about JOOLA pickleball and table tennis gear.
How long does shipping take for JOOLA equipment?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those who need their paddles or tables sooner.
What is the return policy for paddles and accessories?
We offer a 30-day return policy on most items. Products must be in original, unused condition with all packaging intact to qualify for a full refund.
Do JOOLA paddles come with a warranty?
Yes, our high-performance paddles come with a limited 6-month warranty against manufacturer defects. Please register your product on our website to activate your coverage.
How should I clean and maintain my JOOLA table tennis table?
To maintain the surface, wipe it down with a damp, soft cloth after use. Avoid using abrasive cleaners or excessive water, which can damage the professional finish.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are JOOLA paddles approved for tournament play?
The majority of our paddles are USA Pickleball (USAP) or ITTF approved for sanctioned tournament play. Please check the specific product specifications for the certification seal.